Service user advisory group

The Work Well Service User Advisory Group (SUAG) is a group of service users and carers who can help the Work Well management team to plan, develop and deliver good quality services. The SUAG can provide feedback on their experience of Work Well’s employment services and make suggestions about how services could be improved in the future.

Anyone with the following experience can join the SUAG:

  1. Lived experience of mental health problems or caring for someone with a mental health problem, and;
  2. Experience of using Work Well services within the last 12 months.

What are the benefits of joining?

People join the SUAG for many reasons. Some of the benefits include:

  • Contributing to the design and development of services.
  • Making things better for clients in the future.
  • Sharing your skills and expertise – for instance by giving feedback or writing something.
  • The experience might help you in future job applications and interviews.
  • We might be able to provide a character reference if you need one.
  • Chance to meet and talk to other people (virtually, for the time being).

What does it involve?

We will invite you to attend a video meeting every three months, for up to a year (four  meetings in total).  All meetings are currently being held using Microsoft Teams.  You can join this meeting using a PC/Laptop, tablet or mobile phone. The Microsoft Teams app is free to download and easy to use. If you do not have the app, you can join on the web instead.

An agenda will be sent out via email before each meeting.  During the meeting you will be invited to share your views on proposed changes or developments that may be affecting Work Well services.  This includes our employment coaching services and the information and advice we provide online (for example, our blog, videos, and webinars).

We may also contact you via email from time to time with the opportunity to give feedback in other ways, such as reviewing a document, answering a survey, or attending a focus group.  You can opt in or out of these activities as you wish.

Will I be paid for my time?

The SUAG is voluntary and does not pay members for their time, however if you are a member of the SLaM Involvement Register, you can claim this time as an Involvement Register activity and receive an Involvement Register payment for the number of hours you have done.

The Involvement Register is open to people who have used SLaM services and their carers who have been involved with the Trust in the last five years.

If you are interested in joining the Involvement Register, you can visit their webpage, call the Involvement Register Co-ordinator on 020 3228 1592 or email

If you are already a member of the Involvement Register, please let us know and we will explain how to claim your SUAG time as an Involvement Register activity.

If you are interested in joining the SUAG please contact us at or 020 3228 2041.